Privacy Policy
Your privacy matters to us. This policy explains how milorento collects, uses, and protects your personal information when you use our financial literacy services.
Information We Collect
We collect information you provide directly to us when using our personal finance literacy platform. This includes data you share when creating an account, completing our financial assessments, or contacting our support team.
Personal Information
- Name, email address, and phone number when you register
- Financial goals and current money management challenges you share
- Your progress through our educational modules and assessments
- Communication preferences and feedback you provide
Technical Data
Our system automatically collects certain technical information to improve your experience and ensure platform security. This includes your IP address, browser type, device information, and how you interact with our educational content.
How We Use Your Information
Your information helps us deliver personalised financial education and support your money management journey. We're transparent about every way we use your data.
- Provide access to our educational resources and track your learning progress
- Send you relevant financial tips and updates about new content
- Improve our platform based on user feedback and usage patterns
- Respond to your questions and provide customer support
- Ensure platform security and prevent fraudulent activity
We never sell your personal information to third parties or use it for purposes outside of delivering our financial education services.
Your Privacy Rights
Under Australian Privacy Principles, you have specific rights regarding your personal information. We've made it easy to exercise these rights through simple processes.
Access Your Data
Request a copy of all personal information we hold about you, including your learning progress and account details.
Update Information
Correct any inaccurate personal details or update your preferences through your account settings or by contacting us.
Delete Your Account
Request permanent deletion of your account and associated data, with some information retained for legal compliance.
Data Portability
Download your learning progress and personal data in a structured format to transfer to another service.
Making a Privacy Request
To exercise any of these rights, email us at help@milorento.com with "Privacy Request" in the subject line. Include your full name and account email address. We'll respond within 30 days and verify your identity before processing any requests.
Data Security and Protection
We use industry-standard security measures to protect your information from unauthorised access, disclosure, or misuse. Your data is encrypted both in transit and at rest.
Security Measures
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Access controls limiting staff access to personal information
- Secure data centres with physical and digital protection measures
- Regular backups with encrypted storage to prevent data loss
While we implement strong security measures, no system is completely secure. We recommend using strong, unique passwords and keeping your account information confidential.
Information Sharing and Third Parties
We limit information sharing to trusted service providers who help us deliver our educational services. These partners are bound by strict confidentiality agreements.
Service Providers
We work with cloud hosting providers, email service platforms, and analytics tools to operate our platform effectively. These providers can only access information necessary for their specific services and cannot use your data for their own purposes.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or to protect the rights and safety of our users. We'll notify you of such disclosures unless prohibited by law.
We never share your personal information with marketing companies, data brokers, or other third parties for commercial purposes.
Data Retention and Deletion
We keep your information only as long as needed to provide our services or as required by Australian law. Different types of data have different retention periods.
- Account information: Retained while your account is active, plus 3 years after closure
- Learning progress data: Kept for 5 years to help with continued education planning
- Support communications: Retained for 2 years for quality assurance
- Technical logs: Automatically deleted after 12 months
When we delete your information, it's removed from our active systems and backups within 90 days. Some data may be retained in anonymised form for research and platform improvement purposes.
Cookies and Tracking
Our website uses cookies to enhance your experience and understand how you use our platform. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand which content is most helpful
- Preference cookies: Remember your settings and customisation choices
We don't use advertising cookies or share cookie data with advertising networks. Our analytics help us improve our educational content and user experience.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent website notices.
Minor updates, such as clarifications or formatting changes, will be posted directly to this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions?
Contact us about any privacy concerns or questions about how we handle your information.